Frequently Asked Questions

What documents are required to apply for the Karta Visa Infinite?

To apply for your Karta credit card, you must provide your personal information and submit a clear, legible photo of your Passport.

Do I need to have a U.S. bank account to use the Karta card?

No. If you have a U.S. bank account, you can use it to pay your bill, but you can also pay via PIX using any bank account in Brazil.

Where can I use the card? Is it accepted worldwide?

The Karta Visa Infinite can be used at any physical or online merchant that accepts credit cards. It has global coverage and can be used worldwide.

How does the 24/7 WhatsApp Concierge work?

Your Karta card is AI-powered and integrated with WhatsApp. We have a team of multiple AI agents who can help with many card-related tasks—from checking past expenses to reporting possible fraud, locking/unlocking your card, restaurant bookings, and more. Just send a WhatsApp message and explore everything your concierge can do.

Do I need a Social Security Number (SSN) to apply for Karta?

The Social Security Number (SSN) is a U.S. government ID number, similar to Brazil’s CPF. You don’t need an SSN to get Karta.

How do installments work and how much do they cost?

You can split a single purchase or your total statement. Installments can be set up in the Karta app or via the WhatsApp concierge. Purchases can be split into up to 9 installments, and the cost varies by the number of installments. Check the concierge or the app for detailed options and pricing.

How do I pay my credit card bill?

 O pagamento é feito através do app Karta. Na tela inicial, clicar no botão "Fazer Pagamento”. Escolher entre as opções "Com conta bancária dos EUA” ou "Pagar com Pix" e seguir as instruções descritas no app.
É possível realizar pagamentos antecipados por ambos os métodos mencionados acima.

How does the virtual credit card work and what are its benefits?

O cartão de crédito virtual é a versão digital do seu cartão físico. Você pode adicioná-lo à sua carteira digital Apple ou Google e começar a usar imediatamente, em qualquer estabelecimento comercial habilitado, globalmente. Estes cartões possuem os mesmos benefícios e funcionalidades do cartão de crédito físico.